Technical Resources & Troubleshooting

This page is here to help you quickly resolve common technical issues within the community, especially related to Zoom class access and community chat access. Many of these issues are device-related and can usually be fixed with a few simple steps.

📅 Where to Always Find Class Links

All live class links are available on the Dashboard under the Calendar tab.
The Google Calendar connected to your dashboard always contains the most up-to-date class links.
Starting January 8th, every live class on the dashboard will include:
- A direct Zoom meeting link
- The Zoom Meeting ID (and passcode if required)

If a reminder email or calendar link does not work, the Dashboard Calendar should always be your first stop.

🎥 Zoom Access Issues (Most Common Problems)

Many Zoom-related issues are caused by browser settings, cached data, or how the link is being opened.

Common Issues You May See

Zoom link opens but does nothing
Zoom opens the wrong account
Zoom tries to open in-browser and fails
Google Calendar link does not launch the meeting
Reminder email link does not work

Recommended Steps (Try in Order)

1. Copy & Paste the Link

Copy the Zoom link
Paste it directly into your browser’s address bar

2. Join Using the Zoom App (Recommended)

Open the Zoom app directly on your device
Click Join Meeting
Enter the Meeting ID

3. Clear Cache & Cookies (Browser Fix)

Open browser Settings
Go to Privacy & Security
Select Clear browsing data
Choose Cached images and files
Clear data and restart the browser

4. Try a Different Browser or Device

Switch browsers (Chrome, Edge, Safari)
Try another device (phone, tablet, or computer)

📩 Important Email Update

Starting January 5th, all reminder emails will include:
- The Zoom Meeting ID
- Clear instructions for joining

💬 Community Chat Issues (Android Users)

Some Android users may have trouble accessing the Community page directly within the app.

Go to the Homepage of the app
Click the Community Chat button

If needed, make sure the app is updated and fully restarted.

✅ Best Practices Going Forward

Check the Dashboard Calendar tab first
Use the Zoom app + Meeting ID
Keep apps and browsers updated
Save the Google Calendar connected to your dashboard